Complaints

We value you as an individual and as a client, and would not wish to think that you have reason to be unhappy with our work. We are committed to high quality legal advice and client care and are confident in providing a high quality service in all respects and hope that you will never have occasion to be dissatisfied with the service provided by LMD Law. If this does happen to be the case for any reason, however, then please do raise any issues openly and frankly and it is important to do so as soon as possible.

If you are unhappy about any aspect of the service you have received or about our charges, then please contact the person handling your matter in the first instance. It is important that you raise any issues that you may have immediately or as soon as possible so that they can be resolved to your satisfaction

If, however, you would prefer to make your complaint in writing then please either use the contact form on this website to submit your complaint online or write to us at:

LMD Law Client Care
LMD Law
33 Queens Crescent
Hebburn
NE31 2TF.

We can also provide you with a copy of the LMD Law complaints procedure, which details how we handle complaints, and we will be happy to supply you with a copy upon request. All lawyers are obliged to attempt to resolve problems that clients may have with service provided. We have eight weeks to consider your complaint.

We treat any complaint about our services seriously and aim to deal with these efficiently and appropriately. Mr Lee Dowling is the person responsible overall for client care and complaints at LMD Law.

What happens if I don’t agree with your views on the complaint?

If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers.

Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• No more than one year from the date of the act or omission being complained about; or
• No more than one year from the date when you should have realised that there was cause for complaint;

        and

• Within six months of receiving a final response to your complaint.

If you would like more information about the Legal Ombudsman please contact them:

Contact details:

Visit www.legalombudsman.org.uk

Call 0300 555 0333 between 10am to 4pm.

Relay UK: 18001 0300 555 0333

Email enquiries@legalombudsman.org.uk

Legal Ombudsman PO BOX 6167, Slough, SL1 0EH

Certain issues can be referred to our regulator, the Bar Standards Board. You can find out more at barstandardsboard.org.uk, telephone 020 7611 1444.

If you have questions, please do not hesitate to contact us at hello@lmd.law or by phone on 0800 689 3037.